Customer Privacy Policy    
ShopModernHostess.com and Cynthia Fontan Wedding & Event Planners are committed to protecting your privacy. Any information collected will only be used to process orders and facilitate communication between Customers and us. We will not disclose, rent or sell your personal details. We respect the privacy of every individual who visits our website, and our privacy policy reflects the high standard of integrity and customers service you have come to expect from us. We collect information to help us enhance your online experience; respond to your online inquiries as well as to communicate with you about products, services and promotions. Neither ShopModernHostess.com nor Cynthia Fontan Wedding & Event Planners will collect any personally-identifiable information about you (your name, address, telephone number or email address) unless you provide it to us voluntarily, and we will not share any of your personal information with other organizations for commercial purposes.
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Shipping Policy    
Orders received prior to 3pm EST will be placed the same day. Orders received after 3pm EST will be placed on the next business day. We require 1-2 full business days to process (verify order/contact you with questions) your order. Personalized items whether embroidered or engraved take 3-5 working days before they are shipped. Some items may ship separately.

• Custom-designed items like invitations, chocolates, mints, soaps, lip balm or bath fizzies require 5-10 business days for processing, review of design and final approval.
• We suggest providing a business address for deliveries when possible.
• We do not require a signature for delivery; however, we are not responsible if a carrier leaves your package unattended at your home.
• We are also not responsible if a carrier makes several unsuccessful delivery attempts and then returns the package to us.
• If a delivery is not possible to your location due to an incomplete address and the package is returned to us, we will need to recharge for the delivery to resend it again.
• If you call to say you did not receive an order and if the carrier can provide delivery confirmation we are not able to issue any type of replacement. We will assist you in filing a claim with the carrier if such a rare incident occurs. Nearly all our shipments can be tracked from our manufacturing facility to the delivery address.
  
  We do not ship to PO Boxes, APO Boxes, or to FPO Boxes.
  We do not ship outside the United States.

Regular shipping rates for items other than gift baskets and custom-designed invitations:

Chocolates and Tin Mints:
Orders are shipped within 10 business days from the time we get all materials i.e. orders, images, artwork and approvals. Orders arriving after 3:00 pm EST are considered next business day. Email proofs are not necessary but can be provided for an additional charge of $12.50 per proof. Design changes are discouraged since it increases the possibility of error and for design integrity. Ordering instructions MUST be clear and exact. i.e., spell out the month if you want it that way, use capitals if you want it all in capitals, etc. Please do not assume we will know what you mean. Please use Product # and Design name when ordering.

Custom-designed Invitations, Napkins, Matches, and Affiliate Products have their own shipping rates and are displayed within the ordering process for those products.

Handling Fee
ShopModernHostess.com distributes orders from Indiana, New York, Idaho, Georgia, and Maryland therefore; a standard handling fee of $3.95 is added to all orders.

Rush Orders
In the event you would like to request a rush order on any of the items at ShopModernHostess.com, please call us during normal business hours at 347-235-5543 or send us an email at info@ShopModernHostess.com. We will do whatever we can to accommodate you.
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Returns (refunds), exchange, and cancellations Policy:   ShopModernHostess.com stands by the quality of our products and customers service.

• Returns and Exchanges: We pride ourselves in offering the highest quality merchandise. Upon receipt of your order, please open your box immediately and inspect all of your items. And please adhere to the following terms. Customers have 14 days to return any unwanted merchandise, with the exception of custom-designed items, personalized items, confections/food items, gift baskets, jewelry, and printed materials, which may not be returned or exchanged. Returns will not be processed without prior approval, so please call or email your request for authorization before returning any merchandise to receive an authorization number for your return. Any item authorized for return must be received by ShopModernHostess.com in UNUSED, UNWORN condition and in its original packaging. Customers may choose whether they would like to exchange, receive an in-store credit, or receive a refund. Please be advised that shipping and handling fees are non-refundable and customer is responsible for return shipping costs, and a restocking fee of 20% for all orders. No unauthorized returns will be accepted.
• Cancellations: You must cancel within 24 hours of the time your order was placed and received by ShopModernHostess.com. You may call us or email us with your order number when requesting a cancellation. Custom-designed (mint boxes, stationery, chocolates, etc.) and personalized items may not be cancelled at any time. Any exceptions to this policy will be at the sole and complete discretion of ShopModernHostess.com.
• Incomplete Orders or Damaged Items: If after opening your package you find that you have not received your order in full, call or email us within 5 days of receipt of goods. Be sure to include your order number and item description. If you received a damaged item or one that has defects in the materials, you must call or email us to inform us of the return, return it in its new condition and original packaging, including a copy of the invoice and an explanation of your return. Requests for these exchanges must be reported to us within 3 days after delivery and must be authorized by personnel before returning.
• Non-Refundable items include the following: perishable items such as food items, gift baskets, mints, chocolates, soaps, candles, personalized or engraved items, special or custom-designed orders, and large orders over $200.